FAQs

Do I need an account to make an order?

Signing up for an account is necessary; however, doing so keeps you updated with your order history and tracking information, as well as our newsletter and special promotions when they become available. We often have promotions that are specifically for “followers” and registered users.

What is the status of my order?

Once your order has been processed and packed, you will receive an email receipt confirming your order. Following this, we will provide you with another shipping confirmation email (including tracking information) once the order is handed over to the carrier. You will receive a final confirmation email upon delivery of your order.

What is the typical response time to a customer inquiry?

Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hours. If you wish to speak with a customer representative, please chat our Customer Service in Line @orbisstore or email info@orbis-store.com. Our business hours on Monday - Thursday 12 PM – 7 PM, Friday 1 PM – 7 PM, Saturday - Sunday and public holidays 12 PM - 7 PM.

How do I stay updated with the latest news from ORBIS?

You can learn more about us and stay connected by subscribing to our Email Newsletter and by following our instagram accounts : @orbis_store or chat our Customer Service in Line @orbisstore.

Can I exchange to another size?

Exchange is only valid for purchases at normal price and the time limit is 3 days after item received. If replacement size not available, we are not refund the payment.

Can I get a refund if I want to return my order?

No, we do not offer refunds for all purchase, please refer to our exchange and return policy regarding this matter.

When my package will be shipped?

Your package will be shipped in the same day if invoice has been paid and confirmed before 4 p.m. Shipping occurs every weekdays (except holiday) at evening then airway bill will be issued the day after.

How Do I Reset My Password

If you have forgotten your password, follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via email.